JOB TITLE

Customer Services Rep

DATE OF POSTING

2/19/2010

LOCATION

Augusta-Canton-Cedartown -    Columbus – Conyers – Cumming – Dalton – Decatur – Evans –     Lawrenceville – Lithonia –   Locust Grove –Marietta – Newnan –         Norcross – North Cobb – Sandy Springs – Tifton –   Warner Robins –Cordele

JOB HOURS

8am -6pm Monday – Friday & 8am – 12pm  Saturday

POSITION TYPE

Temporary – Full Time

PAY SCALE

$8.00 HR to $10.00 HR

APPLICATIONS / RESUME SUBMISSION

When sending your application or resume, please be sure to include the JOB TITLE as the subject line.  Your resume should be in PDF or Microsoft Word format (any version). Please name any document you send to us with your name followed by the document type.  For example:

A Resume:            John Doe – Resume

An Application:  John Doe – Application

Mail:

Happy Faces Personnel Group, Inc.

4333 Lynburn Drive

Tucker, GA 30084

APPLICATION LINK

http://happyfaces.net/cms/files/employee/application.pdf

The Password for the On-Line Application is [jobs]

RESUME SUBMISSION

http://www.happyfaces.net/cms/staffing/prospective-employees/resume-submission

FAX SUBMISSION

770-414-9072

E-MAIL SUBMISSION

info@happyfaces.net

JOB DESCRIPTION

Role and Responsibilities

-Must have at least 1 year experience in Customer Service

-Greet customers arriving to the center

-Answer general question regarding the issuance of Georgia Driver License and provide instruction to customers  about services offered. Issue Qmatic ticket number

-Type applicants person information into the testing computer. Monitor test and record scores. Good oral communication skills and customer services skills.

Qualifications and Education Requirements

-A customer service representative job requires a high school diploma or state equivalency certification

Preferred Skills

- Must be able to stand long period at time and work at the capture station.

-Operate digital camera in order to obtain digital photographs for license. Must have cash handling skills, able to use credit card machine.

-Troubleshoot any problems or issue with the driver license ID printer, including changing laminate or film roll.-

-Excellent oral and written communication skills

-Strong customer service orientation; actively looking for ways to help people using a variety of customer service skills and techniques

-Intermediate computer skills

-Ability to interpret rules and regulations

-Ability to manage time and multiple tasks.

-Enthusiasm for and commitment to effective, fair and efficient problem resolution

-Negotiating skills to achieve appropriate outcomes

-Understand the implications of information in problem solving and decision making

-Critical Thinking; using logic and reasoning to determine appropriate solutions, conclusions.

ADDITIONAL JOB DETAILS

-Required: applicants must be able to pass a background check which includes criminal history, credit history, and driving history.

-Must have good credit/No bankruptcy/Must have less than 5k on credit report

JOB TITLE

Call Center Representative

DATE OF POSTING

2/10/2010

LOCATION

Conyers-GA

JOB HOURS

8am -5pm

POSITION TYPE

Temporary – Full Time

PAY SCALE

$8.65 HR to $9.50 HR

APPLICATIONS / RESUME SUBMISSION

When sending your application or resume, please be sure to include the JOB TITLE as the subject line.  Your resume should be in PDF or Microsoft Word format (any version). Please name any document you send to us with your name followed by the document type.  For example:

A Resume:            John Doe – Resume

An Application:  John Doe – Application

Mail:

Happy Faces Personnel Group, Inc.

4333 Lynburn Drive

Tucker, GA 30084

APPLICATION LINK

http://happyfaces.net/cms/files/employee/application.pdf

The Password for the On-Line Application is [jobs]

RESUME SUBMISSION

http://www.happyfaces.net/cms/staffing/prospective-employees/resume-submission

FAX SUBMISSION

770-414-9072

E-MAIL SUBMISSION

info@happyfaces.net

JOB DESCRIPTION

Role and Responsibilities

-Under general supervision, this position receives inbound and outbound calls, prepares correspondence, and resolves customer needs to ensure customer satisfaction

-Ensures that driver license obligations are met through a call center setting. 

-The Agent will use customer service skills to include active listening and negotiation ability, strong communication technique.

Qualifications and Education Requirements

-A customer service representative job requires a high school diploma or state equivalency certification

-Minimum 2 years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries is an advantage for customer service representative jobs

Preferred Skills

- Excellent oral and written communication skills

-Strong customer service orientation; actively looking for ways to help people using a variety of customer service skills and techniques

-Intermediate computer skills

-Ability to interpret rules and regulations

-Ability to manage time and multiple tasks.

-Enthusiasm for and commitment to effective, fair and efficient problem resolution

-Negotiating skills to achieve appropriate outcomes

-Understand the implications of information in problem solving and decision making

-Critical Thinking; using logic and reasoning to determine appropriate solutions, conclusions.

ADDITIONAL JOB DETAILS

-Required:applicants must be able to pass a background check which includes criminal history, credit history, and driving history

JOB TITLE

Data Entry Clerk

DATE OF POSTING

8/11/2010

LOCATION

Conyers-GA

JOB HOURS

8am -5pm

POSITION TYPE

Temporary – Full Time

PAY SCALE

$8.65 HR to $9.25 HR

APPLICATIONS / RESUME SUBMISSION

When sending your application or resume, please be sure to include the JOB TITLE as the subject line.  Your resume should be in PDF or Microsoft Word format (any version). Please name any document you send to us with your name followed by the document type.  For example:

A Resume:            John Doe – Resume

An Application:  John Doe – Application

Mail:

Happy Faces Personnel Group, Inc.

4333 Lynburn Drive

Tucker, GA 30084

APPLICATION LINK

http://happyfaces.net/cms/files/employee/application.pdf

The Password for the On-Line Application is [jobs]

RESUME SUBMISSION

http://www.happyfaces.net/cms/staffing/prospective-employees/resume-submission

FAX SUBMISSION

770-414-9072

E-MAIL SUBMISSION

info@happyfaces.net

JOB DESCRIPTION

Role and Responsibilities

-Operate a variety of data entry equipment to transform, transcribe and verify source material to computer-readable media; enter into database and retrieve data from computer terminal according to established guidelines

-Verify accuracy, validity and completion of transcribed data by computer verification, proofreading

-Under immediate supervision, is responsible to input data into computer terminal

Qualifications and Education Requirements

-Inputs and retrieves data on the computer terminal.

-Performs clerical duties; maintains filing system; answers phones; performs other research activities.

-Ability to type and operate personal computer

-Ability to perform data entry

-Ability to maintain accuracy

Preferred Skills

-Must be able to type a minimum of 50 wpm accurately

-Keystroke must be 10,000 or More

-Computer skills to include: word processing, spreadsheet, desktop publishing and database applications. Must be able to work independently

-Good organizational skills with attention to detail. Able to handle multiple tasks and prioritize workload accordingly

-Possesses an in-depth knowledge of company procedures and policies in order to perform a wide variety of administrative support without prior clearance. Demonstrates good interpersonal skills to effectively communicate with both internal and external customers.    

ADDITIONAL JOB DETAILS

-Required:applicants must be able to pass a background check which includes criminal history, credit history, and driving history