Call Center Representative

JOB TITLE

Call Center Representative

DATE OF POSTING

2/10/2010

LOCATION

Conyers-GA

JOB HOURS

8am -5pm

POSITION TYPE

Temporary – Full Time

PAY SCALE

$8.65 HR to $9.50 HR

APPLICATIONS / RESUME SUBMISSION

When sending your application or resume, please be sure to include the JOB TITLE as the subject line.  Your resume should be in PDF or Microsoft Word format (any version). Please name any document you send to us with your name followed by the document type.  For example:

A Resume:            John Doe – Resume

An Application:  John Doe – Application

Mail:

Happy Faces Personnel Group, Inc.

4333 Lynburn Drive

Tucker, GA 30084

APPLICATION LINK

http://happyfaces.net/cms/files/employee/application.pdf

The Password for the On-Line Application is [jobs]

RESUME SUBMISSION

http://www.happyfaces.net/cms/staffing/prospective-employees/resume-submission

FAX SUBMISSION

770-414-9072

E-MAIL SUBMISSION

info@happyfaces.net

JOB DESCRIPTION

Role and Responsibilities

-Under general supervision, this position receives inbound and outbound calls, prepares correspondence, and resolves customer needs to ensure customer satisfaction

-Ensures that driver license obligations are met through a call center setting. 

-The Agent will use customer service skills to include active listening and negotiation ability, strong communication technique.

 

Qualifications and Education Requirements

-A customer service representative job requires a high school diploma or state equivalency certification

-Minimum 2 years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries is an advantage for customer service representative jobs

 

 

Preferred Skills

- Excellent oral and written communication skills

-Strong customer service orientation; actively looking for ways to help people using a variety of customer service skills and techniques

-Intermediate computer skills

-Ability to interpret rules and regulations

-Ability to manage time and multiple tasks.

-Enthusiasm for and commitment to effective, fair and efficient problem resolution

-Negotiating skills to achieve appropriate outcomes

-Understand the implications of information in problem solving and decision making

-Critical Thinking; using logic and reasoning to determine appropriate solutions, conclusions.

 

ADDITIONAL JOB DETAILS

 

-Required:applicants must be able to pass a background check which includes criminal history, credit history, and driving history