Customer Service Rep

JOB TITLE

Customer Services Rep

DATE OF POSTING

11-23-2010

LOCATION

Columbus – Gainesville – Lawrenceville – Noth Cobb – Marietta – Savannah

JOB HOURS

8am -6pm Monday – Friday & 8am – 12pm  Saturday

POSITION TYPE

Temporary – Full Time

PAY SCALE

$8.00 HR to $10.00 HR

APPLICATIONS / RESUME SUBMISSION

When sending your application or resume, please be sure to include the JOB TITLE as the subject line.  Your resume should be in PDF or Microsoft Word format (any version). Please name any document you send to us with your name followed by the document type.  For example:

A Resume:            John Doe – Resume

An Application:  John Doe – Application

Mail:

Happy Faces Personnel Group, Inc.

4333 Lynburn Drive

Tucker, GA 30084

APPLICATION LINK

http://happyfaces.net/cms/files/employee/application.pdf

The Password for the On-Line Application is [jobs]

RESUME SUBMISSION

http://www.happyfaces.net/cms/staffing/prospective-employees/resume-submission

FAX SUBMISSION

770-414-9072

E-MAIL SUBMISSION

info@happyfaces.net

JOB DESCRIPTION

Role and Responsibilities

-Must have at least 1 year experience in Customer Service

-Greet customers arriving to the center

-Answer general question regarding the issuance of Georgia Driver License and provide instruction to customers  about services offered. Issue Qmatic ticket number

-Type applicants person information into the testing computer. Monitor test and record scores. Good oral communication skills and customer services skills.

 

Qualifications and Education Requirements

-A customer service representative job requires a high school diploma or state equivalency certification

Preferred Skills

- Must be able to stand long period at time and work at the capture station.

-Operate digital camera in order to obtain digital photographs for license. Must have cash handling skills, able to use credit card machine.

-Troubleshoot any problems or issue with the driver license ID printer, including changing laminate or film roll.-

-Excellent oral and written communication skills

-Strong customer service orientation; actively looking for ways to help people using a variety of customer service skills and techniques

-Intermediate computer skills

-Ability to interpret rules and regulations

-Ability to manage time and multiple tasks.

-Enthusiasm for and commitment to effective, fair and efficient problem resolution

-Negotiating skills to achieve appropriate outcomes

-Understand the implications of information in problem solving and decision making

-Critical Thinking; using logic and reasoning to determine appropriate solutions, conclusions.

 

ADDITIONAL JOB DETAILS

 

-Required: applicants must be able to pass a background check which includes criminal history, credit history, and driving history.

-Must have good credit/No bankruptcy/Must have less than 5k on credit report